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Category: Telecom and Technology Management

The Art and Science of Fiber-Build Modeling

The Art and Science of Fiber-Build Modeling

by Bryan Gillis | Telecom and Technology Management

Automation and AI in Telecom Contact Centers

Automation and AI in Telecom Contact Centers

by Bryan Gillis | Artificial Intelligence, Contact Center Management, Telecom and Technology Management

Best Practices for Effective Telecom ‘Large Deal’ Success

Best Practices for Effective Telecom ‘Large Deal’ Success

by Bryan Gillis | Business Process Optimization, Telecom and Technology Management

The Key to Successful Transformation Management

The Key to Successful Transformation Management

by Lisa Butler | Business Process Optimization, Telecom and Technology Management

Harnessing the Power of Data to Improve First Contact Resolution

Harnessing the Power of Data to Improve First Contact Resolution

by Molly Clark | Advanced Analytics, Big Data, Customer Experience, Telecom and Technology Management

Generation Z Drives New Mobile Phone Behavior [Infographic]

Generation Z Drives New Mobile Phone Behavior [Infographic]

by Bryan Gillis | Telecom and Technology Management

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