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Category: Telecom and Technology Management

Automation and AI in Telecom Contact Centers

Automation and AI in Telecom Contact Centers

by Bryan Gillis | Artificial Intelligence, Contact Center Management, Telecom and Technology Management

Best Practices for Effective Telecom ‘Large Deal’ Success

Best Practices for Effective Telecom ‘Large Deal’ Success

by Jeff Quinn | Business Process Optimization, Telecom and Technology Management

The Key to Successful Transformation Management

The Key to Successful Transformation Management

by Lisa Butler, Jeff Quinn | Business Process Optimization, Telecom and Technology Management

Harnessing the Power of Data to Improve First Contact Resolution

Harnessing the Power of Data to Improve First Contact Resolution

by Molly Clark | Advanced Analytics, Big Data, Customer Experience, Telecom and Technology Management

Generation Z Drives New Mobile Phone Behavior [Infographic]

Generation Z Drives New Mobile Phone Behavior [Infographic]

by Jeff Quinn | Telecom and Technology Management

New Study by The Northridge Group Highlights Trends in Mobile Phone Usage and Consumer Expectations for 5G

New Study by The Northridge Group Highlights Trends in Mobile Phone Usage and Consumer Expectations for 5G

by Jeff Quinn | Telecom and Technology Management

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