Automation and AI in Telecom Contact Centers by Bryan Gillis | Artificial Intelligence, Contact Center Management, Telecom and Technology Management
Best Practices for Effective Telecom ‘Large Deal’ Success by Bryan Gillis | Business Process Optimization, Telecom and Technology Management
The Key to Successful Transformation Management by Lisa Butler | Business Process Optimization, Telecom and Technology Management
Harnessing the Power of Data to Improve First Contact Resolution by Molly Clark | Advanced Analytics, Big Data, Customer Experience, Telecom and Technology Management
Generation Z Drives New Mobile Phone Behavior [Infographic] by Bryan Gillis | Telecom and Technology Management