Improving Customer Experience by Empowering A Compassionate Workforce by Vickie Schutze | Contact Center Management, Customer Experience
Best Practices of Great Coaches by Vickie Schutze | Coaching and Training, Contact Center Management, Customer Experience, Leadership
“Digital First” and Transforming the Contact Center Associate’s Role by Jeremy Ahto | Contact Center Management, Customer Experience
Workforce Capacity Planning Best Practices and New Hire Ramp Strategies by Lisa Butler | Contact Center Management, Workforce Management
Contact Center Training Evolves as Classrooms Go Virtual by Lisa Butler | Coaching and Training, Contact Center Management