Artificial Intelligence in Healthcare: Knowing AI Ethics by Ami Zumkhawala-Cook | Artificial Intelligence, Healthcare
How Contact Center Quality Monitoring Benefits the Healthcare Industry by Ami Zumkhawala-Cook | Contact Center Management, Customer Experience, Healthcare, Quality Monitoring
How to Manage Multiple Evolving Channels by Ami Zumkhawala-Cook | Contact Center Management, Healthcare
Supporting Contact Center Associates to Reduce Burnout and Impact Patient and Member Experience by Ami Zumkhawala-Cook | Coaching and Training, Contact Center Management, Customer Experience, Healthcare, Workforce Management
Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers by Nathan Hart, Ami Zumkhawala-Cook | Advanced Analytics, Big Data, Customer Experience, Healthcare
Leveraging Data Analytics to Improve Patient Experience and Increase Medicare Advantage Plan Star Ratings by Ami Zumkhawala-Cook | Healthcare