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Category: Advanced Analytics

Rethinking Office and Workforce Models to Adapt to the Post-COVID-19 Environment

As business leaders navigate the post-COVID-19 landscape, they are finding that traditional office and workforce models have changed forever. Companies that had diligently thought out their five-year plans are having to start over because the constraints that resulted from the COVID-19 crisis were unimaginable before the pandemic hit. Ironically, while the core business values of […]

4 Ways Data Analytics Transforms CX

Today’s business environment is constantly evolving, but the consumer’s expectations are as focused as ever on the fundamentals of genuine, personalized, effortless and effective service. By leveraging insights that your customers provide on a daily basis, you can ensure that your business’s means of approaching the Customer Experience (CX) remain agile. Businesses currently utilize four […]