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Category: Cost Transformation

A CFO’s View on Cost Transformation

To be successful, organizations must be able to skillfully balance the financial structure of their business and do so with a continuous attention to the many levers that impact performance. As Northridge CSO, Marriann Cole states in her recent blog, “Success relies on organizations creating the right cost structure to reflect changes in the marketplace […]

7 Tips to Improve the Customer Experience and Reduce Costs

When most business leaders hear the term “improve customer experience,” many immediately think of investment … new systems, more customer service agents, etc.  With the right approach, an improved customer experience can also dramatically reduce operating costs.  Here are seven tips for creating an outstanding experience while simultaneously increasing ROI. 1. Look upstream – Too […]