JUST RELEASED! The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone!
READ THE REPORT FOR MORE CX INSIGHTS!
by Therese Fauerbach | General Business, Leadership
by Vickie Schutze | Coaching and Training, Contact Center Management, Customer Experience, Leadership
by Therese Fauerbach | Leadership