JUST RELEASED! Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.
READ THE REPORT FOR MORE CX INSIGHTS!
by Marriann Cole | General Business, Leadership, Networking
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by Vickie Schutze | Coaching and Training, Contact Center Management, Customer Experience, Leadership
by Therese Fauerbach | Leadership