JUST RELEASED! Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.
READ THE REPORT FOR MORE CX INSIGHTS!
by Therese Fauerbach | General Business, Leadership
by Vickie Schutze | Coaching and Training, Contact Center Management, Customer Experience, Leadership
by Therese Fauerbach | Leadership