In today’s marketplace, reducing customer effort is one of the most effective ways to drive growth and ensure loyalty. The COVID-19 pandemic intensified the need for companies to make the customer experience as effortless as possible.
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by Therese Fauerbach | General Business, Leadership
by Vickie Schutze | Coaching and Training, Contact Center Management, Customer Experience, Leadership
by Therese Fauerbach | Leadership
by Therese Fauerbach | Customer Experience, General Business, Leadership, Marketing