Leadership Team
With deep industry expertise and decades of experience in the sectors we serve, our team works directly with clients to deliver unparalleled business results. We’ve built our organization around highly experienced professionals with proven track records of success.
Therese Fauerbach
Chief Executive Officer & Board Chair
Daren Moore
President
Carla Carry
Chief Growth Officer
Laura Inniss
Chief Human Capital, Diversity and Inclusion Officer
Leo Lanzillo
Chief Financial Officer
Marriann Cole
Chief Operational Excellence Officer & Board Secretary
Jeff Quinn
Managing Principal, Technology, Telecom & Media
Pam Plyler
Managing Principal, Customer Experience & Contact Centers
Bryan Gillis
Managing Principal, QSCA & Growth
Mary Kane
Managing Principal, Healthcare
Meet Our Experts
Sue Antkowiak
Director, Program Management & Compliance
Scott Booth
Director, Digital Solutions
Lisa Butler
Senior Director, Professional Services
Danalee Christensen
Senior Consultant, Contact Center Operations
Andrea Christian
Senior Consultant, Workforce Management
Molly Clark
Senior Director, Operational Analytics
Donald Denmead
Senior Consultant, Telecommunications
Shawn Dinkelman
Director, Finance
Daniel Fenton
Director, Enterprise Accounts
Diane Fiore
Senior Director, Government Solutions
Katie Francis
Senior Director, Marketing
Thomas Franklin
Senior Consultant
Brandie Gatlin
Senior Director, Customer Experience & Contact Center
Jason Ghezzi
Principal, Analytics & Technology
Nathan Hart
Director, IT & Security
Tressa Kett
Senior Consultant
Steven LaGreca
Quality Monitoring Account Executive
Arjana Lilic
Quality Monitoring Account Executive
Deb Robbins
Senior Director, Customer Experience
Vickie Schutze
Senior Consultant, Customer Experience
Petra Seals
Senior Director, Solutions & Growth
Tina Suthers
Senior Director, Workforce Management
Talk To Us About Your Organization
With experience across nearly every industry, non-profit, and governmental agency, we have the team to help you grow.
