Meet Our Experts
With deep industry expertise and decades of experience in the sectors we serve, our team works directly with clients to deliver unparalleled business results. We’ve built our organization around highly experienced professionals with proven track records of success.
Therese Fauerbach
Chief Executive Officer
Chicago, IL
Daren Moore
President
Atlanta, GA
Marriann Cole
Operational Excellence Officer
Greenville, SC
Leo Lanzillo
CFO and Strategy & Innovation Officer
Chicago, IL
Melissa Snyder
Chief Talent Officer
Chicago, IL
Pam Plyler
Executive Practice Lead, Customer Experience
Chicago, IL
Bryan Gillis
Executive Practice Lead, Quality Solutions & Customer Analytics
Chicago, IL
Jeff Quinn
Executive Practice Lead, Business Optimization
Chicago, IL
Petra Seals
Senior Director, Innovation & Solution Development
Chicago, IL
Katie Francis
Senior Director, Marketing & Analytics
Chicago, IL
Lisa Butler
Senior Director, Professional Services
Baltimore, MD
Brandie Gatlin
Senior Director, Customer Experience & Contact Center
Atlanta, GA
Diane Fiore
Senior Director, Quality Monitoring Services
Long Island, NY
Shawn Dinkelman
Director, Finance
St. Louis, MO
Jason Ghezzi
Director, Professional Services
Atlanta, GA
Nathan Hart
Director, IT & Security
Chicago, IL
Sue Antkowiak
Director, Program Management & Compliance
Chicago, IL
Scott Booth
Director, Digital Solutions
Dallas, TX
Donna Abosch
Marketing Manager
Chicago, IL
Angie Belcher
Consultant, Contact Center Operations
St. Louis, MO
Danalee Christensen
Senior Consultant, Contact Center Operations
Phoenix, AZ
Donald Denmead
Senior Consultant, Telecommunications
Warwick, NY
Susan Durkin
Business Analyst
Chicago, IL
Melanie Eisen
Digital Marketing Specialist
Chicago, IL
Laura Griffith
Senior Consultant, Process & Operations
Chicago, IL
Claire Grotefeld
Accountant
Chicago, IL
Javier Hernandez
Quality Monitoring Supervisor
Chicago, IL
Clifford Jay
Quality Program Design & Analytics
Jacksonville, FL
Steven LaGreca
Quality Monitoring Account Executive
Long Island, NY
Arjana Lilic
Quality Monitoring Account Executive
Atlanta, GA
Thomas Mastrototaro
Digital Marketing Specialist
Atlanta, GA
Catherine McDonnell
Executive Assistant to CEO
Chicago, IL
Vera McLaughlin
Quality Monitoring Supervisor
Long Island, NY
Imran Mohammed
Data Scientist
Chicago, IL
Rebecca Rasio
Business Analyst
Chicago, IL
Christopher Rayzak
Quality Monitoring Account Executive
Long Island, NY
Dominik Redden
Business Analyst
Atlanta, GA
John Ress
IT Department
Chicago, IL
Deb Robbins
Executive Consultant, Customer Experience
Philadelphia, PA
Vickie Schutze
Senior Consultant, Customer Experience
Chicago, IL
Tina Suthers
Senior Consultant, Workforce Management
Chicago, IL
Amanda Turner
Consultant
Chicago, IL
Josh Velazquez
Systems Engineer
Chicago, IL
Abdul Wali-Mohammed
Data Analyst
Chicago, IL
David Wozniak
IT Department
Chicago, IL
Talk To Us About Your Organization
With experience across nearly every industry, non-profit, and governmental agency, we have the team to help you grow.
