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Our Team

Innovators | Problem-Solvers | Big Data Analysts

Leadership Team

With deep industry expertise and decades of experience in the sectors we serve, our team works directly with clients to deliver unparalleled business results. We’ve built our organization around highly experienced professionals with proven track records of success.

Therese Fauerbach
Chief Executive Officer & Board Chair
Daren Moore
President

Carla Carry
Chief Growth Officer
Laura Inniss
Chief Human Capital, Diversity and Inclusion Officer

Leo Lanzillo
Chief Financial Officer

Marriann Cole
Chief Operational Excellence Officer & Board Secretary
Jeff Quinn
Executive Practice Lead, Technology, Telecom & Media
Pam Plyler
Executive Practice Lead, Customer Experience & Contact Centers

Bryan Gillis
Executive Practice Lead, QSCA & Growth

Mary Kane
Executive Practice Lead, Healthcare

Meet Our Experts

Sue Antkowiak
Director, Program Management & Compliance
Scott Booth
Director, Digital Solutions
Lisa Butler
Senior Director, Professional Services
Danalee Christensen
Senior Consultant, Contact Center Operations
Andrea Christian
Senior Consultant, Workforce Management
Molly Clark
Senior Director, Operational Analytics
Donald Denmead
Senior Consultant, Telecommunications
Shawn Dinkelman
Director, Finance
Daniel Fenton
Director, Enterprise Accounts
Diane Fiore
Senior Director, Government Solutions
Katie Francis
Senior Director, Marketing
Thomas Franklin
Senior Consultant
Brandie Gatlin
Senior Director, Customer Experience & Contact Center

Jason Ghezzi
Senior Director of Analytics & Technology Solutions
Nathan Hart
Director, IT & Security
Tressa Kett
Senior Consultant
Steven LaGreca
Quality Monitoring Account Executive
Arjana Lilic
Quality Monitoring Account Executive
Deb Robbins
Senior Director, Customer Experience
Vickie Schutze
Senior Consultant, Customer Experience
Petra Seals
Senior Director, Solutions & Growth

Tina Suthers
Senior Director, Workforce Management

Talk To Us About Your Organization

With experience across nearly every industry, non-profit, and governmental agency, we have the team to help you grow.

Let’s start a conversation

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