Meet Our Experts
With deep industry expertise and decades of experience in the sectors we serve, our team works directly with clients to deliver unparalleled business results. We’ve built our organization around highly experienced professionals with proven track records of success.
Therese Fauerbach
Chief Executive Officer
Chicago, IL
Daren Moore
President
Atlanta, GA
Marriann Cole
Operational Excellence Officer
Greenville, SC
Leo Lanzillo
CFO and Strategy & Innovation Officer
Chicago, IL
Melissa Snyder
Chief Talent Officer
Chicago, IL
Pam Plyler
Executive Practice Lead, Customer Experience
Chicago, IL
Bryan Gillis
Executive Practice Lead, QSCA & Growth
Chicago, IL
Jeff Quinn
Executive Practice Lead, Business Optimization
Chicago, IL
Petra Seals
Senior Director, Business Development
Chicago, IL
Katie Francis
Senior Director, Marketing
Chicago, IL
Lisa Butler
Senior Director, Professional Services
Baltimore, MD
Brandie Gatlin
Senior Director, Customer Experience & Contact Center
Atlanta, GA
Deb Robbins
Senior Director, Customer Experience
Philadelphia, PA
Tina Suthers
Senior Director, Workforce Management
Chicago, IL
Diane Fiore
Senior Director, Government Solutions
Long Island, NY
Molly Clark
Senior Director, Operational Analytics
Chicago, IL
Jason Ghezzi
Senior Director of Analytics & Technology Solutions
Atlanta, GA
Shawn Dinkelman
Director, Finance
St. Louis, MO
Nathan Hart
Director, IT & Security
Chicago, IL
Sue Antkowiak
Director, Program Management & Compliance
Chicago, IL
Scott Booth
Director, Digital Solutions
Dallas, TX
Daniel Fenton
Director, Enterprise Accounts
Chicago, IL
Donna Abosch
Marketing Manager
Chicago, IL
Angie Belcher
Consultant, Contact Center Operations
St. Louis, MO
Danalee Christensen
Senior Consultant, Contact Center Operations
Phoenix, AZ
Donald Denmead
Senior Consultant, Telecommunications
Warwick, NY
Andrea Christian
Senior Consultant, Workforce Management
Phoenix, AZ
Susan Durkin
Business Analyst
Chicago, IL
Ethan Crow
Business Analyst
Chicago, IL
Ethan Crow
Business Analyst
Chicago, IL
Farhana Alavi
Business Analyst
Chicago, IL
Dominik Redden
Business Analyst
Atlanta, GA
Laura Griffith
Senior Consultant, Process & Operations
Chicago, IL
Claire Grotefeld
Accountant
Chicago, IL
Cole Harrison
Product Manager
Atlanta, GA
Clifford Jay
Quality Program Design & Analytics
Jacksonville, FL
Steven LaGreca
Quality Monitoring Account Executive
Long Island, NY
Arjana Lilic
Quality Monitoring Account Executive
Atlanta, GA
Thomas Mastrototaro
Senior Digital Marketing Specialist
Atlanta, GA
Jessica White
Senior Digital Marketing Specialist
Los Angeles, CA
Minha Kim
Senior Digital Marketing Specialist
Atlanta, GA
Melanie Eisen
Digital Marketing Specialist
Chicago, IL
Catherine McDonnell
Executive Assistant to CEO
Chicago, IL
Vera McLaughlin
Quality Monitoring Supervisor
Long Island, NY
Imran Mohammed
Data Scientist
Chicago, IL
Maaz Qureshi
Data Analyst
Chicago, IL
Christopher Rayzak
Quality Monitoring Account Executive
Long Island, NY
John Ress
IT Department
Chicago, IL
Vickie Schutze
Senior Consultant, Customer Experience
Chicago, IL
Amanda Turner
Consultant Chicago, IL
Josh Velazquez
Systems Engineer
Chicago, IL
David Wozniak
IT Department
Chicago, IL
Talk To Us About Your Organization
With experience across nearly every industry, non-profit, and governmental agency, we have the team to help you grow.
