Jessica Hoffman


Jessica Hoffman

Senior Project Lead

Jessica is a highly experienced Senior Consultant in the Customer Experience and Contact Center sector at Northridge Group, boasting a robust background in operational leadership.

In her current role, she excels in managing contact center assessments, providing strategic recommendations, and enhancing both objective and subjective Key Performance Indicators (KPIs). With a history of successful client engagements and team management, Jessica specializes in fostering positive team dynamics, encouraging feedback, and implementing change initiatives to improve customer experiences.

Her previous positions include Pharmacy Operations Manager at a pet retailer and Manager in Call Center Operations at a Managed Healthcare organization, where she demonstrated exceptional leadership by managing large teams, achieving KPIs, implementing improvement plans, and enhancing customer satisfaction. Jessica holds a Bachelor’s degree in Psychology and a Master’s in Leadership Development. She is a certified Six Sigma Black Belt Professional, emphasizing her dedication to project management and process improvement.

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

Let’s start a conversation

Get unique business management insights delivered straight to your inbox.
Get notifications for new podcast episodes, industry updates and tips on how to stay ahead of the curve.