OUR TEAM /
Work Force Management SME
Steve brings more than 23 years of experience in Contact Centers to NRG. In the last 19 years, Steve has focused on WFM, real-time management, vendor management and reporting.
He is highly functional with both technical and operational roles with a focus on data driven results. Steve’s dynamic skill sets using call center tech and custom solutions to create high quality and fiscally responsible support for contact center operations.