Data Analytics: The Key to Better Patient Acquisition
To increase customer retention rates and reduce churn, you can transform your call center into a loyalty center. Use these four tactics to improve brand loyalty.
Category: Innovation
Four Ways to Transform Your Contact Center into a Loyalty Center
To increase customer retention rates and reduce churn, you can transform your call center into a loyalty center. Use these four tactics to improve brand loyalty.
Corporate Culture is More Critical Than Ever in the Digital Age
All companies have their own unique corporate cultures. The values and attitudes that are pervasive among a company’s employees, guiding how they respond, make decisions, and ultimately deal with change, develop and evolve over time. In small and mid-sized companies, the culture often stems from a key leader or leaders who set the pace. Whether […]
How To Spark Innovation In The Workplace
How To Spark Innovation In The Workplace: Part 3 of an Innovation Series As creatures of habit, we tend to rely on what we know. We do what we’re used to and we do it the way we’re used to doing it. While this isn’t necessarily a problem, it can be a roadblock in the […]
How Virtualization Revolutionized the Digital Landscape
An often overlooked innovation that has changed the digital landscape for nearly everyone is virtualization. In this context, virtualization is the act of creating a virtual version of a physical object. There are many instances of virtualization, but the one that revolutionized computing and IT was hardware virtualization. VMware is a prime example of technology […]
