Enterprise Technology

IT Security Services

Identify and Mitigate Risks Before They Become Problems

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The Northridge Group is a leader in security consulting.

The Northridge Group has experience in security consulting for organizations of all sizes across many industries, including healthcare companies with specific needs to protect the privacy and personal information of patients. Let our knowledgeable team of security experts show you how our state-of-the-art tools can keep your business safe from the ever-evolving threat landscape.

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Security Consulting

Our Solutions

Our Expertise:

Cyber risk assessment

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Security policy development

Cloud and data security

Identity access management

leveraging data

Northridge Insights

Leveraging Data to Mine Insights and Deliver Value

In this article, The Northridge Group presents a four-part framework that educates business leaders on how to turn structured and unstructured data into meaningful insights that inform decisions, drive actions, and result in measurable business outcomes.

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Northridge Perspectives

The Importance of Quality Monitoring for Government Agency Contact Centers

The Importance of Quality Monitoring for Government Agency Contact Centers

Quality Monitoring is an essential tool used by many businesses to improve customer experience in their contact centers. Quality Monitoring programs leverage call listening, screen monitoring, and advanced data analytics to identify issues faced by individual associates as well as overall operational issues. When Quality Monitoring processes identify specific behavioral issues in individual associates, the behaviors can usually be quickly corrected with monitoring, agent and call level reporting, insights, recommendations, training programs, and/or customized coaching.

Additional Enterprise Technology Solutions

Data Solutions

Digital Transformation

 

Contact Center Technology

 

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

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