Enterprise Technology

Contact Center Technology

Increase Your Customer Satisfaction by Taking Your Contact Center Technology to the Next Level

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CX 2023 Report Booklet

The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone!

CX 2023 Report Booklet
Contact Center Agents Using Up-To-Date Technology

Our Approach

The Northridge Group is a leading provider of Contact Center Technology.

We offer a variety of technology solutions that can help your business improve customer service, increase sales and boost efficiency. We understand the value of all technology currently in use in today’s Contact Centers (chat, co-browse, video, text, proactive outbound, social media and much more). We support cloud, on-premise and hybrid Contact Centers. Our solutions are easy to implement and come with all the features you need to optimize the technology in your Contact Center.

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Our Expertise

Technology assessment

Vendor selection (RFP/RFI)

Conversational AI, digital adoption platforms, interaction analytics, proactive outbound technology

Call routing and IVR

Contact Center migration

Strengthen Customer Service and Inside Sales Effectiveness

Northridge Success

Strengthen Customer Service and Inside Sales Effectiveness to Enable Scale and Growth

Northridge partnered with a leading Private Equity firm to provide operational due diligence for a growing home security company’s Contact Center to gain an understanding of the company’s operational challenges and investments required for growth strategy.

Read the Success Story

Northridge Perspectives

Artificial Intelligence in Healthcare: Knowing AI Ethics

Artificial Intelligence in Healthcare: Knowing AI Ethics

The healthcare industry stands on the precipice of change, facing a series of interconnected challenges that strain the entire healthcare system. These existential pressures include: Rising rates of chronic/co-morbid conditions Resource constraints including clinical...

Automation and AI in Telecom Contact Centers

Automation and AI in Telecom Contact Centers

Ever-increasing customer expectations for telecommunication services make it difficult for telecom service providers to deliver gratifying personalized customer experiences across channels, while simultaneously keeping costs down. To overcome this challenge, telecom...

Additional Enterprise Technology Solutions

Data Solutions

Digital Transformation

IT Security Services

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

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