Enterprise Technology

Contact Center Technology

Increase Your Customer Satisfaction by Taking Your Contact Center Technology to the Next Level

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State of CX Research Report

Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.

State of CX Research Report
Contact Center Agents Using Up-To-Date Technology

Our Approach

The Northridge Group is a leading provider of Contact Center Technology.

We offer a variety of technology solutions that can help your business improve customer service, increase sales and boost efficiency. We understand the value of all technology currently in use in today’s Contact Centers (chat, co-browse, video, text, proactive outbound, social media and much more). We support cloud, on-premise and hybrid Contact Centers. Our solutions are easy to implement and come with all the features you need to optimize the technology in your Contact Center.

Connect with an Enterprise Technology Expert

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Our Expertise

Technology assessment

Vendor selection (RFP/RFI)

Conversational AI, digital adoption platforms, interaction analytics, proactive outbound technology

Call routing and IVR

Contact Center migration

Strengthen Customer Service and Inside Sales Effectiveness

Northridge Success

Strengthen Customer Service and Inside Sales Effectiveness to Enable Scale and Growth

Northridge partnered with a leading Private Equity firm to provide operational due diligence for a growing home security company’s Contact Center to gain an understanding of the company’s operational challenges and investments required for growth strategy.

Read the Success Story

Northridge Perspectives

The Crucial Connection Between CX Tech & Training

The Crucial Connection Between CX Tech & Training

Customer Experience (CX) technology is evolving rapidly, leaving many businesses struggling to keep pace. Companies that focus on people, process, and technology have not only adapted but thrived.
Understanding the connection between technology and training is important for a successful contact center. This includes AI, cloud, and other technologies. It also involves investing in training, change management, and clear processes to support the technology.

The ChatGPT Revolution

The ChatGPT Revolution

This article was originally published on Contact Center Pipeline and can be viewed here. Will, and How, This New Technology Model Help Contact Centers? For the past several months the technology conversation has been dominated by the emergence of ChatGPT, first GPT-3,...

Additional Enterprise Technology Solutions

Data Solutions

Digital Transformation

IT Security Services

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

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