Enterprise Technology
Contact Center Technology
Increase Your Customer Satisfaction by Taking Your Contact Center Technology to the Next Level
Our Approach
The Northridge Group is a leading provider of Contact Center Technology.
We offer a variety of technology solutions that can help your business improve customer service, increase sales and boost efficiency. We understand the value of all technology currently in use in today’s Contact Centers (chat, co-browse, video, text, proactive outbound, social media and much more). We support cloud, on-premise and hybrid Contact Centers. Our solutions are easy to implement and come with all the features you need to optimize the technology in your Contact Center.
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Our Expertise
Technology assessment
Vendor selection (RFP/RFI)
Conversational AI, digital adoption platforms, interaction analytics, proactive outbound technology
Call routing and IVR
Contact Center migration
Northridge Success
Strengthen Customer Service and Inside Sales Effectiveness to Enable Scale and Growth
Northridge partnered with a leading Private Equity firm to provide operational due diligence for a growing home security company’s Contact Center to gain an understanding of the company’s operational challenges and investments required for growth strategy.
Northridge Perspectives
People, Process & Technology and the Intersection of AI: Part 3
In Part 3: Leslie O’Flahaven talks about how AI will impact how agents communicate with customers and the impact it will have on CX scores.
People, Process & Technology and the Intersection of AI: Part 2
People, Process & Technology – and the Intersection of AI: Part 2
People, Process & Technology and the Intersection of AI: Part 1
People, Process & Technology – and the Intersection of AI: Part 1
Additional Enterprise Technology Solutions
Let’s Talk About Your Organization
With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.