Enterprise Technology
Contact Center Technology
Increase Your Customer Satisfaction by Taking Your Contact Center Technology to the Next Level
JUST RELEASED!
The Northridge Group’s State of Customer Experience 2023 research report reveals a surge in preference for online agent chat versus phone amongst 18-35-year-olds—the first time online chat has eclipsed phone!
Our Approach
The Northridge Group is a leading provider of Contact Center Technology.
We offer a variety of technology solutions that can help your business improve customer service, increase sales and boost efficiency. We understand the value of all technology currently in use in today’s Contact Centers (chat, co-browse, video, text, proactive outbound, social media and much more). We support cloud, on-premise and hybrid Contact Centers. Our solutions are easy to implement and come with all the features you need to optimize the technology in your Contact Center.
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Our Expertise
Technology assessment
Vendor selection (RFP/RFI)
Conversational AI, digital adoption platforms, interaction analytics, proactive outbound technology
Call routing and IVR
Contact Center migration
Northridge Success
Strengthen Customer Service and Inside Sales Effectiveness to Enable Scale and Growth
Northridge partnered with a leading Private Equity firm to provide operational due diligence for a growing home security company’s Contact Center to gain an understanding of the company’s operational challenges and investments required for growth strategy.
Northridge Perspectives
Artificial Intelligence in Healthcare: Knowing AI Ethics
The healthcare industry stands on the precipice of change, facing a series of interconnected challenges that strain the entire healthcare system. These existential pressures include: Rising rates of chronic/co-morbid conditions Resource constraints including clinical...
Automation and AI in Telecom Contact Centers
Ever-increasing customer expectations for telecommunication services make it difficult for telecom service providers to deliver gratifying personalized customer experiences across channels, while simultaneously keeping costs down. To overcome this challenge, telecom...
The Problem of Too Much Data: How to Take Action in the Face of Data Overload
Data is everywhere. In today’s age it is now possible to collect charts and graphs and metrics for almost everything we do. But what happens when a complex institution is pulling data from multiple, unrelated sources and needs to get clear, simple direction from that...
Additional Enterprise Technology Solutions
Let’s Talk About Your Organization
With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.
