Enterprise Technology
Data Solutions
Data Curation. Data Centralization. Platform Support. Integration Services. WFM / Augmentation.
Our Approach
The Northridge Group is a leader in Data Solutions.
We provide businesses with the tools they need to make informed decisions. Our expert team will work with you to create a custom solution that fits your needs, and our use of state-of-the-art technology guarantees that you’ll be able to access your data whenever and wherever you need it.
Our Approach
Data Curation
We offer data curation through a variety of data analytics platforms that can be customized to fit your specific needs, and our team of experts is available to ensure you get the most out of your investment. Our experienced team utilizes cutting-edge data analytics platforms to help companies of all sizes unlock the power of their data.
Northridge Success
Frontline Agent Training, Vendor Management, Business Process Improvements and Interactive Dashboarding Drive Improved CX
A leading healthcare brand partnered with The Northridge Group to gain visibility into their Customer Experience and vendor management processes to improve and promote a consistent Customer Experience.
Northridge Perspectives
Weighing the Benefits and Challenges of Voice Biometrics for Contact Centers: Part Two
Biometrics began as a tool for security and remains today, however, as technology expands, is that safety in danger? Find out.
Voice Biometrics for the Contact Center: Part 1
Biometrics began as a tool for security and remains today, however, as technology expands, is that safety in danger? Find out.
People, Process & Technology and the Intersection of AI: Part 3
In Part 3: Leslie O’Flahaven talks about how AI will impact how agents communicate with customers and the impact it will have on CX scores.
Additional Enterprise Technology Solutions
Let’s Talk About Your Organization
With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.
