Northridge is firmly committed to the health and safety of our customers, employees and surrounding communities.
Given the evolving implications of the coronavirus (COVID-19), Northridge wants to assure our clients that we have taken action to both protect our employees and continue delivering the high-quality service and support you have come to expect from Northridge. This page is dedicated to providing access to best practices, solutions and leadership advice related to the potential effects COVID-19 may have on your organization. Please feel free to explore and download the content linked to this page at your convenience. Don’t hesitate to contact us if you have any questions or are in need of assistance.
Empathy and the Customer Experience
Join The Northridge Group’s Diane Fiore as she explains how How Coaching & Training Call Center Agents Increases Client Empathy Behavior Scores
Adapting to the Post-Pandemic Environment: Rethinking Office and Workforce Models Using Operational Analytics
The Northridge Group’s Bryan Gillis and Greg Adams discuss how Operational Analytics and data-driven insights will inform business decisions that address the future needs of People, Corporate Real Estate, and Technology.
Helping Small Businesses Survive the COVID-19 Crisis
In our latest audio blog, Therese Fauerbach, CEO, and Co-Founder of The Northridge Group, discusses steps leaders of small businesses can take now to help their employees, customers, and communities survive and thrive during these uncertain times.
Doubling Down on Digital Marketing
The COVID-19 pandemic is rapidly accelerating the pivot to digital, forcing businesses to revisit and even REIMAGINE their strategy. Join us as The Northridge Group’s Katie Francis and Jessica White share how & why small businesses should double down on digital marketing
Delivering Customer Experience in Times of Crisis
In one of our latest blogs, Deb Robbins, Executive Consultant at The Northridge Group, shares tips for how organizations can effectively prepare their Customer Service Teams to deliver an exceptional experience even in times of crisis.
Work From Home: Best Practices for Service Organizations
In this report, The Northridge Group’s Tina Suthers touches on best practices that contact center leaders can leverage to quickly and effectively support a work at home environment given the COVID-19 crisis.
Work From Home: Connecting With Your Employees
In this report, learn how connecting with your employees can improve engagement as you transition your organization to a work from home model.
Can Your Technology and Infrastructure Support a Remote Workforce?
In this blog, The Northridge Group’s Nathan Hart, Director of IT and Security, shares tips for ensuring you have the right technology and infrastructure in place to support a remote workforce in a crisis.
A PARTNER YOU CAN COUNT ON
During the COVID-19 crisis, The Northridge Group is here to support and serve our clients. If you are struggling with the increased challenges of achieving your corporate objectives, meeting your customer service needs or enabling your workforce to work from home, we are here to help.