OUR TEAM /
Amanda Turner
Project Lead
Amanda has more than 20 years of experience in the ever-evolving world of quality-based customer care. Amanda’s expert ‘ear of the customer’ offers relevant and actionable insights that support high-impact program design. A seasoned facilitator, executive coach, and performance management expert, she dexterously hones in on trends and insights extracted from operational data and real-time observation/engagement to drive impactful learning and growth opportunities for clients. As a tenured project lead for the Northridge Group, Amanda executes initiatives where the objective is to improve the customer experience, enhance the brand promise, increase customer loyalty, and drive operational excellence.
Let’s Talk About Your Organization
With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.
