OUR TEAM /
Amanda has more than 20 years of experience in the ever-evolving world of quality-based customer care. Amanda’s expert ‘ear of the customer’ offers relevant and actionable insights that support high-impact program design. A seasoned facilitator, executive coach, and performance management expert, she dexterously hones in on trends and insights extracted from operational data and real-time observation/engagement to drive impactful learning and growth opportunities for clients. As a tenured project lead for the Northridge Group, Amanda executes initiatives where the objective is to improve the customer experience, enhance the brand promise, increase customer loyalty, and drive operational excellence.