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Business Process Optimization

Our Business Process Management Consultants Drive Change by Aligning Innovative Strategies to your Business Requirements

The Challenge of Process Transformation

Transparent business process improvement plans drive business success. For many organizations, growth targets and key business outcomes hinge on the transformation of critical processes, from inefficient and unproductive routines to highly optimized processes that are adopted and embraced across multiple business units.

Affecting process change can be difficult, especially when it involves the buy-in of diverse stakeholders who are heavily invested in familiar routines and resources. The Northridge Group specializes in bringing best-in-class Business Process Consulting Services to organizations in which the status quo is no longer effective.

With services delivered by senior-level consultants, our team works hand-in-hand with individuals at every level of your organization, ensuring that business process improvement plans are achieved in a manner that makes sense for both the C-suite and stakeholders on the company’s front line.

Our Approach to Business Process Optimization

At Northridge, we apply proven, real-world experience and an interactive, collaborative approach to your organization’s most sophisticated business process challenges. Working cross-functionally with your team, we provide the organizational and program support required to drive process change through current state optimization, future state visioning and the development of critical prototypes and tools.

Read more about Our Approach

Our Proven Business Process Consulting Methodology

Committed to innovation, our Business Process Optimization team aligns an impressive range of process-based tools, assessments, benchmarking strategies and other techniques. We couple this expertise with your organization’s unique culture, timeline, and business requirements to achieve optimal results.

Baseline Assessment

Starting with a comprehensive documentation of current processes, we assess upstream implications, then identify and prioritize inefficiencies and barriers to success.

Gap Analysis

Through scorecard development, we gain visibility to the right metrics that enable transformational business change by providing a clear window into operations. When organizational silos, multiple handoffs or patterns of rework arise, we quickly identify and resolve process issues to avoid project delays or cost overruns.


We look for redundancies and opportunities for streamlined operations to enable revenue assurance, recommending process improvement plans based on best practices and industry benchmarks.

Implementation Roadmap – Path Forward

Leveraging these insights, we work to develop a detailed implementation roadmap to ensure the timely achievement of key objectives.

Our Business Process Consulting Services include the analysis of specific in-scope processes for:

Complexity and interdependencies
Functional roles and organizational accountability
Current process resources, systems and tooling
Metrics that measure process effectiveness and outcomes
Process governance

Driving Change

“Above everything, we appreciated The Northridge Group’s deep expertise as they thoroughly assessed our challenges and were immediately able to show us where to quickly make high impact, low complexity changes.”

Chief Information Officer, Technology Non-profit

Featured Case Study

Golden Thread Scorecard Enables Enterprise to Drive Alignment on Performance

Access the Case Study

Featured Blog Post

3 Warnings Signs It’s Time for a Process Transformation

Access the Blog Post

Northridge’s Operational Excellence Solutions

At Northridge, we help our clients gain that competitive edge by driving change without falling behind or missing targets, all while delivering measurable results.

Talk To Us About Your Organization

With experience across nearly every industry, non-profit, and governmental agency, we have the team to help you achieve your goals.

Let’s start a conversation

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