At Northridge, we continually seek talented, experienced consultants for our diverse projects, as well as subject matter experts with highly targeted skills on cutting-edge trends and technology.
Each project is an opportunity for Northridge and its consultants to expand on the knowledge and proficiency of our company.
We push boundaries and encourage innovation, without losing sight of organizational realities and limitations. The result is pragmatic solutions that can be implemented to drive measurable and sustainable improvements in profitability and productivity.
For us, an additional measure of success is ensuring that our clients have the means to sustain the outcomes of our engagement long after we are gone. As such, collaboration and knowledge transfer are key to our engagement delivery process.
“It is an honor to be a part of the Northridge team because of our ability to make a difference every day.”
“We have an incredible culture which fosters teamwork, collaboration, and excellence in everything that we do. It is also rewarding to be surrounded by such talented and experienced team members that allow us to learn, grow and develop personally and professionally, while also delivering the best insights for our clients.”
Pam Plyler, Executive Practice Lead, Customer Experience
Senior Director, Customer Experience and Contact Center
We are looking for dynamic leaders with considerable experience in contact center operations and technologies, who can build upon our current capabilities, and grow our Customer Experience and Contact Center Management practice. The successful candidate will have the ability to leverage their extensive knowledge and experiences to assist our clients with transforming their operations, processes and infrastructure while creating a differentiated experience for their customers and employees.
IT Help Desk Lead
We are looking for a qualified Help Desk Manager to join our team. You will be responsible for leading our help desk operation and providing hands-on technical support. This includes managing the help desk team to provide excellent customer service and resolve all technical issues. As a Help Desk Manager, you should have a solid technical background combined with customer service experience. A problem-solving attitude and an ability to motivate your team to achieve specific goals are essential skills to perform well in this position.