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The COVID-19 pandemic has intensified the need for companies to make customer experience as effortless as possible. Northridge’s annual State of Customer Service Experience 2020-2021 report indicates that online shopping and digital tools are becoming the “new normal” and the need for self-service options enabling faster, easier ways to contact companies for service issues and inquires has never been greater.

Read highlights from Northridge’s latest report in the infographic below.

To access the full State of Customer Experience 2020-2021 report, please fill out the form below.

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