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EMPLOYEE EXPERIENCE
Through assessment of your current training, coaching and knowledge management processes, we can identify areas of improvement and build actionable plans to build a positive employee experience, empowering them, creating a dynamic culture of success.
CUSTOMER EXPERIENCE
Customer Experience (CX) encompasses every touchpoint and interaction a customer has with a business. When it’s negative, it acts as a bellwether to the rest the rest of the company, signaling that something is broken. We work to identify the broken and build actionable strategies for repair.
DIGITAL EXPERIENCE
We work to help organizations fully utilize their current tools while acquiring and implementing new ones, like Artificial Intelligence, needed for optimum effectiveness, creating the best holistically digital experience for both internal users and customers.
OPERATIONAL EXCELLENCE
To reach excellence in your operations means everything works in unison – a pull to a push, like an engine. We look at the total operation, breaking it into pieces and assessing each one, building a strategy toward maximum efficiencies, greater ROI, and higher revenue.
We value you and work within legal compliance of laws. We will not spam you or sell/share your information.
“Northridge was very hands on and highly engaged in each step of the project. This is a refreshing difference among consulting groups who often spend much time in a learning curve themselves with very little new information as an output. Northridge brought new, insightful information that has been used to improve efficiency in our operation.”
“Northridge delivered. They told me what they thought they could find in the way of savings and they found it …. They have good analytical capabilities but the key was the industry knowledge they bring to the table. Trust is huge. They’ll deliver as promised.”
The Northridge Difference
The Northridge Group is a leading consulting firm with deep operational expertise in helping our clients improve their customer experience, employee experience, digital experience and operational excellence. We take a collaborative approach to drive measurable results for our clients using data insights, technology solutions like AI, human capital best practices and process redesign.
We know that what sets us apart from everyone else – more than 25 years of operational expertise alongside decades of real-world experience in contact center and business process management – positions us to serve our clients in a more holistic, strategic way.
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At Northridge, we are invested in the success of every customer. That’s why we are constantly seeking data and tools to best serve you, your organization, and your customers.
