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“Northridge was very hands on and highly engaged in each step of the project. This is a refreshing difference among consulting groups who often spend much time in a learning curve themselves with very little new information as an output. Northridge brought new, insightful information that has been used to improve efficiency in our operation.”
“Northridge delivered. They told me what they thought they could find in the way of savings and they found it …. They have good analytical capabilities but the key was the industry knowledge they bring to the table. Trust is huge. They’ll deliver as promised.”
The Northridge Difference
The Northridge Group is a leading consulting firm with deep operational expertise in helping our clients improve their customer experience, employee experience, digital experience and operational excellence. We take a collaborative approach to drive measurable results for our clients using data insights, technology solutions like AI, human capital best practices and process redesign.
We know that what sets us apart from everyone else – more than 25 years of operational expertise alongside decades of real-world experience in contact center and business process management – positions us to serve our clients in a more holistic, strategic way.
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At Northridge, we are invested in the success of every customer. That’s why we are constantly seeking data and tools to best serve you, your organization, and your customers.
