Customers Expect Quality Service

Let us help your call center become best-in-class. 

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Analytics + practical strategies = Improved call center performance

Data Insights

The team has a keen interest in continually making a positive impact on our business


Managing Director Quality Services, Major Global Airline

Quality Monitoring Solutions

Quality Monitoring Solutions that Deliver Results

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State of Customer Service 2016 Report

New Data Identifies Service Gaps Across Digital Channels

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Take Your Digital CX To The Next Level

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We provide practical solutions and real results.

A Partner for Your Business.

The Northridge Group

The Northridge Group is a certified woman-owned management consulting firm specializing in Customer Experience solutions, Quality Monitoring services and Business Transformation initiatives, utilizing data analytics and business process redesign to deliver results. 

Northridge provides professional services for the Fortune 200 in healthcare, telecom, financial services, travel, and transportation, as well as key government agencies. 

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Career Center

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Corporate social responsibility & Community engagement

Take a look at some of the latest events we’ve attended in our community