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The Northridge Group
The Northridge Group is a management consulting firm specializing in Customer Experience solutions, Quality Monitoring services and Business Transformation initiatives, utilizing advanced data analytics and business process redesign to deliver results.
Northridge provides professional services for the Fortune 200 in healthcare, telecom, financial services, travel, and transportation, as well as key government agencies.
- State of Customer Service Experience 2016
- State of Customer Service Experience 2015
- High-Level Roadmap Identified for Contact Center Investments
- PMO Created for a Multi-Billion Dollar Line of Business
- Business Process Initiative Creates $100M Cost Reduction Strategy
- 36% Improvement in Post-Sales Process Issues Drives Revenue Generation
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