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State of Customer Service 2016 Report

New Data Identifies Service Gaps Across Digital Channels

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Leading Financial Services Firm Achieves 16% Improvement in Compliance.

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Leading Healthcare Organization saves $70M through Customer Service Organizational Transformation.

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The Northridge Group

The Northridge Group is a certified woman-owned management consulting firm specializing in Customer Experience solutions, Quality Monitoring services and Business Transformation initiatives, utilizing data analytics and business process redesign to deliver results. 

Northridge provides professional services for the Fortune 200 in healthcare, telecom, financial services, travel, and transportation, as well as key government agencies. 

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