The State of Customer Service Experience 2015

Consumer findings and key takeaways for creating a seamless omni-channel customer service experience.

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The Age of Digital Is Here

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Customer Experience

Leading Financial Services Firm Achieves 16% Improvement in Compliance.

Compliance Monitoring Solutions

Leading Healthcare Organization saves $70M through Customer Service Organizational Transformation.

Case Study

Fortune 50 Enterprise Delivers Actionable Business Strategy with 15% Growth.

Strategic Program Management

Fortune 50 Enterprise Drives 30% Cycle Time Improvement.

Business Process Management

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The Northridge Group

The Northridge Group is a certified woman-owned management consulting firm specializing in Customer Experience solutions, Quality Monitoring services and Business Transformation initiatives, utilizing data analytics and business process redesign to deliver results. 

Northridge provides professional services for the Fortune 200 in healthcare, telecom, financial services, travel, and transportation, as well as key government agencies. 

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