State of Customer Service Experience 2016


New Data Reveals an Omni-Channel Wake Up Call on Customer Effort

Service Gaps Identified Across Digital Channels

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The Age of Digital Is Here

Let Northridge help your business #GoDigital to create a truly differentiated customer experience.

Customer Experience

Leading Financial Services Firm Achieves 16% Improvement in Compliance.

Compliance Monitoring Solutions

Leading Healthcare Organization saves $70M through Customer Service Organizational Transformation.

Case Study

Fortune 50 Enterprise Delivers Actionable Business Strategy with 15% Growth.

Strategic Program Management

Fortune 50 Enterprise Drives 30% Cycle Time Improvement.

Business Process Management

We provide practical solutions and real results.

A Partner for Your Business.

The Northridge Group

The Northridge Group is a certified woman-owned management consulting firm specializing in Customer Experience solutions, Quality Monitoring services and Business Transformation initiatives, utilizing data analytics and business process redesign to deliver results. 

Northridge provides professional services for the Fortune 200 in healthcare, telecom, financial services, travel, and transportation, as well as key government agencies. 

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