Omni-Channel Analytics Can Transform Your Customer Experience

Join Our Webinar To Learn How

State of Customer Service 2016 Report

New Data Identifies Service Gaps Across Digital Channels

Download Report

"The team has a keen interest in continually making a positive impact on our business"


Managing Director Quality Services, Major Global Airline

Quality Monitoring Solutions

Leading Financial Services Firm Achieves 16% Improvement in Compliance.

Compliance Monitoring Solutions

Leading Healthcare Organization saves $70M through Customer Service Organizational Transformation.

Case Study

Does Your Digital Customer Experience Measure Up?

Learn How We Can Help

We provide practical solutions and real results.

A Partner for Your Business.

The Northridge Group

The Northridge Group is a certified woman-owned management consulting firm specializing in Customer Experience solutions, Quality Monitoring services and Business Transformation initiatives, utilizing data analytics and business process redesign to deliver results. 

Northridge provides professional services for the Fortune 200 in healthcare, telecom, financial services, travel, and transportation, as well as key government agencies. 

Watch our video here.

Career Center

You can make an impact. Learn How +

Corporate social responsibility & Community engagement

Take a look at some of the latest events we’ve attended in our community