Pam Plyler Featured in CRMXchange Article

June 21, 2016

Pam Plyler, Executive Practice Lead of Customer Experience for Northridge, was recently featured in an article by CRMXchange, highlighting her upcoming role at IQPC Call Center Week. The article, titled "Call Center Week 2016 Preview: Contact Center Consulting," highlights the importance of quality monitoring and customer experience insights in a digitally focused world.

To read more, visit CRMXchange here.