Business Process Transformation Improves Efficiencies and Customer Responsiveness for Major University

An administrative department of a major university was experiencing increased  work volumes and handling intervals. The team’s structure of work assignments, coupled with manual work steps and multiple hand-offs created sub-optimal processes.  Customer responsiveness and operational effectiveness suffered.

Northridge was engaged to examine baseline operations, assess against best practices, identify improvement opportunities and create a roadmap for implementation.

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