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The Northridge Group is a leading management consulting firm, specializing in Customer Experience solutions and Operational Excellence initiatives. To learn more about our solutions and how we use advanced data analytics and business process redesign to deliver results, please contact us to have one of our industry or capability leaders get in touch. You can also keep scrolling to explore our success stories and insights below!
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Learn about impactful changes to your industry and get tips you can start applying today.
Each year, as Thanksgiving approaches, my thoughts turn to the people in my life for whom I am grateful. As always, I am grateful for my family, the Northridge team, our clients and partners, my comradery of peers, and our community.Many people have helped me this...
The healthcare industry stands on the precipice of change, facing a series of interconnected challenges that strain the entire healthcare system. These existential pressures include: Rising rates of chronic/co-morbid conditions Resource constraints including clinical...
How a robust QM program can remake the CX. This article was originally published on Contact Center Pipeline and can be viewed here. As customer expectations and channels for outreach continue to evolve, the contact center is becoming more and more complex and...
State of Customer Service Experience Reports
- State of Customer Service Experience Report 2023: Part 1
- State of Customer Service Experience Report 2020-2021
- State of Customer Service Experience Report 2019
- State of Customer Service Experience Report 2018
- State of Customer Service Experience Report 2017
- State of Customer Service Experience Report 2016
- State of Customer Service Experience Report 2015