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Focused on 2026 Priorities
We’d love to learn more about your current priorities and explore how our team can help accelerate results.
Our consultants partner with clients to uncover practical ways to improve performance, reduce cost, and strengthen operations. We combine strategic insight with hands-on execution to deliver measurable, lasting impact.
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Schedule your 15-minute strategy call today and take the next step toward achieving your 2026 goals.
Where Human Expertise Meets
AI-Driven Innovation
The State of business operations & Cx
What Leaders Are Prioritizing Heading Into 2026
2025 proved to be a pivotal year for business transformation. As AI integration accelerated and a historic wave of retirements took hold, organizations faced growing pressure to modernize systems, retain expertise, and realign people, processes, and technology heading into 2026.
Our study of 200 C-suite leaders across the U.S. reveals how organizations are entering 2026, balancing AI adoption, workforce readiness, and customer experience transformation to stay competitive in a rapidly evolving landscape.
Key Insights from the Report
- 80% say AI has at least moderately shaped strategic decision-making.
- 95% identify upskilling as a top priority—but only 36% feel “very confident” in their training effectiveness.
Nearly 40% expect up to 20% of their workforce to retire within the next 24 months.
Organizations report up to 82% improvement in retention tied to effective onboarding.
- The top CX risks: technology failures (34%), loss of trust (28%), and talent gaps (21%).
Explore More
- Learn more about how we help organizations simplify complexity and deliver measurable improvement on our Business Consulting Services page.
- Discover why leading companies choose to partner with Northridge on our Why Work With The Northridge Group page.
- See how our Industry Expertise helps organizations across sectors achieve sustainable performance.
- The Northridge Group is a certified Women’s Business Enterprise (WBENC) consulting firm.