OUR TEAM /
Executive Practice Lead, Customer Experience & Contact Centers
Pam has over 20 years of experience in the development and implementation of strategies to improve customer experience, specifically focused on the effectiveness and efficiency of Inside Sales and Contact Center operations. Pam has successfully executed high-impact, strategic initiatives in all major business verticals including healthcare, retail, financial services, wholesale, and government.
As Customer Experience Practice Lead, Pam provides leadership, expertise, and insights to clients looking to transform their contact centers and drive towards best-in-class performance in quality and operational effectiveness and efficiency. Pam drives results through her passionate leadership and experience in process re-engineering, technology solutions, and organizational design. Pam holds a B.S. in Mathematics and a Masters in Statistics, both from the University of Akron.