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Leveraging Data Analytics to Optimize the Customer Experience

BY: Nathan Hart, Mary Kane, & Imran Mohammed 

Empowering Clients with Visibility into Contact Center Data to Promote a Consistent Customer Experience

Join The Northridge Group’s Nathan Hart, Mary Kane, and Imran Mohammed for an exploration into how a data-driven root cause analysis of Contact Center First Contact Resolution (FCR) issues can lead to actionable insights for resolving FCR problems, improving Customer Experience, reducing costs, and increasing customer retention.

The Problem of Too Much Data

Northridge Perspective

Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers

Prefer a quick read instead? Check out this article for another look into the process of how The Northridge Group has helped organizations harness the power of advanced data analytics to drive operational efficiencies, a more effortless customer experience, and an improved FCR.

Read the Article

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