The Northridge Group

State of CX 2023 Research Report: Part II

Insights and Resources for Improving the Customer Experience

Part II: Business Investments vs. Customer Preferences

Read below or download and save for later.

Part I was released at the end of 2022. Didn’t get it? Download your copy here.

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Northridge is an award-winning boutique firm with an outsized presence in the CX operations and management consulting space, serving Fortune 1000 organizations in the healthcare, financial and professional services, telecom, retail, energy, transportation, and government sectors. We offer innovative solutions to your most complex business challenges.

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Talk With Our Industry and Capability Experts

Lisa Butler

Managing Principal, Service Delivery

Bryan Gillis

Managing Principal, Growth & Emerging Markets

Petra Seals

Sr. Director, Solutions & Growth

Jeff Quinn

Managing Principal, Technology, Telecom & Media

Ami Zumkhawala-Cook

Sr. Director, Healthcare

Molly Clark

Sr. Director, Training

Diane Fiore

Sr. Director, Government Solutions

Nathan Hart

Sr. Director, Technology, Solutioning & Data Analytics

Jeremy Ahto

Managing Principal, Marketing

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Lisa Butler

Managing Principal, Service Delivery

Bryan Gillis

Managing Principal, Growth & Emerging Markets

Petra Seals

Sr. Director, Solutions & Growth

Jeff Quinn

Managing Principal, Technology, Telecom & Media

Molly Clark

Sr. Director, Training

Ami Zumkhawala-Cook

Sr. Director, Healthcare

Diane Fiore

Sr. Director, Government Solutions

Nathan Hart

Sr. Director, Technology, Solutioning & Data Analytics

Jeremy Ahto

Managing Principal, Marketing
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