The Healthcare Challenge
U.S. healthcare spending is twice that of any other country in the world. As we approach the four trillion dollar mark, annual healthcare costs account for almost 18% of our GDP, resulting in a lot of inefficiency and waste, as well as many dissatisfied members, patients, physicians, and care staff members. Northridge can help.
How We Provide Value
The Northridge Group equips our best-in-class clinical and healthcare experts with industry-leading analytics tools to drive efficiencies, reduce waste and improve the healthcare experience. Through data analytics, process optimization and clinical expertise, we help our healthcare clients navigate these critical pain points so that they can get back to serving the interests of their patients and members.
We understand what you’re up against – and we’re here to help.
Our healthcare consulting services can enhance and enrich your health enterprise to improve the end-to-end experience, streamline processes and uncover revenue and cost-saving opportunities. The Northridge difference is our proven methodology, pairing data analytic insights with clinical experience, clinical informatics, and deep operational expertise to create meaningful change.
Northridge Brings Experience
“The Northridge Group understood our business better than any other consultants I’ve ever worked with.”
Director, Fortune 100 Healthcare Payer
Our Healthcare Consulting Services
Whether you’re a healthcare payer looking to improve operational performance or a healthcare provider seeking innovations to help transform your organization, Northridge has the solution to meet your needs.
In the healthcare continuum, the end-to-end experience of your members and providers is key to your organization’s success. By combining our best-in-class customer experience consulting capabilities with deep clinical and healthcare expertise, we can help drive improvements in provider and member experience, while improving the speed, accuracy, and quality of the healthcare delivery experience.
Whether you’re a payer or a provider, our high-impact healthcare solutions will help you eliminate waste within your clinical and business operations. Our services address claims processing efficiency, clinical staffing optimization, call center operations, workforce management and training. We offer tailored solutions to fit your specific needs.
We take a thoughtful approach to data analytics by integrating multiple, disparate data sources to reveal operational insights, leading to an actionable roadmap that will drive meaningful outcomes.
Collaboration Meets Expertise
By combining process expertise, customer and data insights, and clinical and healthcare acumen, our clients receive best-in-class solutions to solve today’s most challenging healthcare operational issues leading to transformational results within their organization.
Healthcare Experience coupled with clinical expertise and clinical informatics
We pair clinical informatics experts and healthcare and clinical leaders with our core consulting team to deliver robust and highly tailored solutions to help our healthcare clients tackle their toughest issues.
We apply Northridge’s proven methodology and competencies to solve your healthcare payer and provider issues with a collaborative approach to solutioning that improves the member and provider experience.
Data Analysis and Insights
We leverage our clinical expertise to maximize our advanced data analytics capabilities, yielding clinical and healthcare insights that will help you make more informed decisions and optimize your health enterprise’s operations.
We have deep experience with a variety of process methodologies and specialize in optimizing business processes to help you solve your toughest healthcare problems. Member satisfaction often stems from upstream process issues.
Recent Blog Posts
Improving the satisfaction of healthcare providers and their patients has always been a priority of health insurance companies, but it is increasingly taking center stage. Enhanced contact center operations are an important step in the journey toward excellent...
Physician abrasion can lead to a variety of unsatisfactory healthcare experiences. Northridge Group's Mary Kane discusses the 5 ways payers can reduce physician abrasion and improve the customer experience. Read highlights in the infographic below:Featured Case study...