Northridge Group Earns BBB Accreditation


Rosemont, IL – February 1, 2018 - Becoming an Accredited Business with the Better Business Bureau (BBB) is an honor not accorded to all businesses, because not all businesses meet eligibility standards. The Northridge Group is pleased to announce today that it has met all BBB standards and is now an Accredited Business.

“Accreditation in the BBB is by invitation only,” says Steve J. Bernas, president & CEO of the Better Business Bureau serving Chicago and Northern Illinois. “And only those businesses that meet our high standards, and pass the review process are approved by our Board of Directors.” As with all businesses that are Accredited by the BBB, The Northridge Group has committed to the BBB Code of Business Practices.  The Code is a comprehensive set of policies, procedures and best practices on how businesses treat consumers. These standards call for building trust, embodying integrity, advertising honestly and being truthful. Bernas adds, “To maintain their Accreditation, a business must be transparent, honor their promises, be responsive to their customers, and safeguard their privacy.”

“Receiving BBB Accreditation marks a moment of pride for our business," said Therese Fauerbach, co-founder and CEO of The Northridge Group. “We have long made it a priority to embrace high standards of honesty, reliability and ethical responsibility. Becoming a BBB Accredited Business is not only a testament to our commitment to Northridge’s core values of Integrity and Service, but recognition of our passion to uphold these principles."

The Northridge Group is a 19-year-old company, offering organizations the best in management consulting and customer experience solutions. “Looking to the future, we will continuously strive for professional excellence and the highest moral standards from which the company was founded," said Fauerbach. "As always, Northridge will continue creating an environment that places the customer experience and their satisfaction at the core of operations, providing continuous motivation to over-deliver for our clients year after year."

About The Northridge Group: The Northridge Group is a leading management consulting firm specializing in customer experience solutions, quality monitoring services and business transformation initiatives, utilizing advanced data analytics and business process redesign to deliver results. Founded in 1999, the firm serves Fortune 200 clients in the healthcare, telecom, financial services, travel and transportation industries, as well as key government agencies. For more information on The Northridge Group, visit

About the Better Business Bureau: As a private, non-profit organization, the purpose of the Better Business Bureau is to promote an ethical marketplace. BBBs help resolve buyer/seller complaints by means of conciliation, mediation and arbitration. BBBs also review advertising claims, online business practices and charitable organizations. BBBs develop and issue reports on businesses and nonprofit organizations and encourage people to check out a company or charity before making a purchase or donation.

View the press release on Business Wire here.