Leading Provider of Human Capital Solutions Improves Quality Acceptance Rate by 34% with Northridge Coaching Program

A major benefits administration provider was focused on better preparing their new hires to handle complex questions that arise during the high-paced open enrollment season, especially given that many of them had never personally used the services they were supporting. 

Northridge was engaged to deliver its Performance Coaching Program aimed at improving the consultative skills of their CSRs in support of their new customer onboarding process.

Fill out the form below to download the full case study.