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Technology Roadmapping

Aligning Technology Infrastructure with Organizational Goals and Business Strategy

Evaluating, designing and implementing leading technology strategies

Staffed by professionals with management experience from some of the world’s most successful corporations, Northridge’s Telecom and Technology Management consulting team understands that the achievement of business goals is the only real gauge of effective telecom and technology strategy.

A Roadmap for Success

Northridge’s team of experts helps clients define and prioritize technology investments, leverage enhanced technologies to deliver a differentiated customer experience and develop a roadmap of technology initiatives that will position them to achieve short and long-term objectives for growth, scalability and efficiency.

Using best practices, Northridge helps clients develop a roadmap of operational and technical initiatives to help guide their investment decisions.

Learn More About Our Approach

In order to understand where we’re going, we must first understand where we’ve been.

Northridge’s proven methodology begins with an assessment of our clients’ existing technology and infrastructure to develop an effective roadmap of recommended initiatives for implementation.

Baseline Assessment

Evaluate current customer service operating models, operational performance metrics, and existing technology and infrastructure.

Compare to Best Practices

Assess current state technology and infrastructure performance against best in class benchmarks to identify opportunities for improvement. Review current and planned technology investments.

Identify Improvements

Identify areas of focus required to drive improved service, efficiency and effectiveness. Evaluate high level business impact and ease of implementation for identified opportunities.

Implementation Roadmap – Path Forward

Prioritize recommendations based on business impact and ease of implementation. Develop recommended phasing of initiatives and document in an actionable roadmap to achieve short and long-term goals.

Featured Case Study

Multi-Year Roadmap Creates World-Class Contact Center Supporting More Than 20 Million Annual Calls for Large Federal Agency

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We can help you assess the following technology elements:

Infrastructure
  • Data Network and Power
  • Circuit Inventory and Cost
  • Call Control and Data Integration
  • Mobility
Feature & Function
  • Unified Messaging
  • Conferencing: audio/web/video
  • Collaboration and Document Sharing
  • Presence
Management & Reporting
  • Training and Transition
  • Ongoing MACD
  • Reporting and Security
  • Governance and Control
  • Directory Services
Call Center
  • Automated Routing & Call Handling
  • Data Integration / Screen Pop
  • Workforce Management

What Makes Northridge Technology Solutions Different?

A key differentiator is our knowledge of technology solutions across multiple industries. We understand what it takes to successfully migrate current technologies, data and processes from an existing system to a new architecture or platform.

Read More About Our ROI

Featured Blog Post

7 Quick Tips for Technology Growth

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Northridge’s Telecom and Technology Solutions

Our priority is to help your business identify the right technology solutions for your precise business and organizational needs by providing the following services:

Talk To Us About Your Organization

With experience across nearly every industry, non-profit, and governmental agency, we have the team to help you achieve your goals.

Let’s start a conversation