Evaluating, designing and implementing leading technology strategies
Staffed by professionals with management experience from some of the world’s most successful corporations, Northridge’s Telecom and Technology Management consulting team understands that the achievement of business goals is the only real gauge of effective telecom and technology strategy.
A Roadmap for Success
Northridge’s team of experts helps clients define and prioritize technology investments, leverage enhanced technologies to deliver a differentiated customer experience and develop a roadmap of technology initiatives that will position them to achieve short and long-term objectives for growth, scalability and efficiency.
Using best practices, Northridge helps clients develop a roadmap of operational and technical initiatives to help guide their investment decisions.
In order to understand where we’re going, we must first understand where we’ve been.
Northridge’s proven methodology begins with an assessment of our clients’ existing technology and infrastructure to develop an effective roadmap of recommended initiatives for implementation.
Evaluate current customer service operating models, operational performance metrics, and existing technology and infrastructure.
Compare to Best Practices
Assess current state technology and infrastructure performance against best in class benchmarks to identify opportunities for improvement. Review current and planned technology investments.
Identify areas of focus required to drive improved service, efficiency and effectiveness. Evaluate high level business impact and ease of implementation for identified opportunities.
Implementation Roadmap – Path Forward
Prioritize recommendations based on business impact and ease of implementation. Develop recommended phasing of initiatives and document in an actionable roadmap to achieve short and long-term goals.
We can help you assess the following technology elements:
- Data Network and Power
- Circuit Inventory and Cost
- Call Control and Data Integration
Feature & Function
- Unified Messaging
- Conferencing: audio/web/video
- Collaboration and Document Sharing
Management & Reporting
- Training and Transition
- Ongoing MACD
- Reporting and Security
- Governance and Control
- Directory Services
- Automated Routing & Call Handling
- Data Integration / Screen Pop
- Workforce Management
Northridge’s Telecom and Technology Solutions
Our priority is to help your business identify the right technology solutions for your precise business and organizational needs by providing the following services: