The Northridge Group
2024 Revenue Goals
Learn How to Achieve All Your Goals in 2024 with NRG
Realizing Opportunities Through a Customized NRG Assessment
Developing a strategic path toward achieving your revenue goals begins when you look at your contact center’s four key areas: Customer Experience (CX), Employee Experience (EX), Digital Experience (DX), and Operational Excellence (OpX) and how they intersect with People, Process, and Technology.
At NRG, we approach the people, process, and technology equation like a 3-legged stool – all three have to be in balance, distributing equal amounts of energy to function properly. When one is out of balance, success is unachievable.
In comes the NRG Assessment. We immerse ourselves in your organization to better understand the processes, tools, and culture. This is done through interviews, secret shopper calls, call listening/quality monitoring, and reviewing existing technology and tools. When completed, we take our findings and create an actionable strategy for immediate and phased implementation.
We’ve helped hundreds of companies with contact centers just like yours achieve success.
Companies That Trust Northridge
The Northridge Four
Our four key focus areas to bring about change and drive success
Employee Experience
Through assessment of your current training, coaching and knowledge management processes, we can identify areas of improvement and build actionable plans to build a positive employee experience, empowering them, creating a dynamic culture of success.
Customer Experience
Customer Experience (CX) encompasses every touchpoint and interaction a customer has with a business. When it’s negative, it acts as a bellwether to the rest the rest of the company, signaling that something is broken. We work to identify the broken and build actionable strategies for repair.
Digital Experience
We work to help organizations fully utilize their current tools while acquiring and implementing new ones, like Artificial Intelligence, needed for optimum effectiveness, creating the best holistically digital experience for both internal users and customers.
Operational Excellence
To reach excellence in your operations means everything works in unison – a pull to a push, like an engine. We look at the total operation, breaking it into pieces and assessing each one, building a strategy toward maximum efficiencies, greater ROI, and higher revenue.
State of CX 2023 Research Report Part II
NEW! Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.
State of CX 2023 Research Report Part II
NEW! Part II of The Northridge Group’s State of CX 2023 report reveals 93% of business leaders believe their companies make it easy for customers to resolve issues. Only 66% of customers agree.
Read the new report now to learn how your business can enhance customer service and experience!
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Talk With Our Northridge Experts
The Northridge Group needs the contact information you provide to us to contact you about our products and services. You may unsubscribe from these communications at anytime. For information on how to unsubscribe, as well as our privacy practices and commitment to protecting your privacy, check out our Privacy Policy.
More Northridge Resources
At Northridge, we are invested in the success of every customer. That’s why we are constantly seeking data and tools to best serve you, your organization, and your customers.
