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NRG Perspectives

A Thanksgiving Message

A Thanksgiving Message

Each year, as Thanksgiving approaches, my thoughts turn to the people in my life for whom I am grateful. As always, I am grateful for my family, the Northridge team, our clients and partners, my comradery of peers, and our community.Many people have helped me this...

Artificial Intelligence in Healthcare: Knowing AI Ethics

Artificial Intelligence in Healthcare: Knowing AI Ethics

The healthcare industry stands on the precipice of change, facing a series of interconnected challenges that strain the entire healthcare system. These existential pressures include: Rising rates of chronic/co-morbid conditions Resource constraints including clinical...

The Transformational Power of Quality Monitoring

The Transformational Power of Quality Monitoring

How a robust QM program can remake the CX. This article was originally published on Contact Center Pipeline and can be viewed here. As customer expectations and channels for outreach continue to evolve, the contact center is becoming more and more complex and...

Additional Contact Center Management Services

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