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Susan is a consultant with experience across contact center and customer experience engagements. Her experience focuses on driving results for clients through a deeper understanding of their problems and solutioning with process and data-driven recommendations.
Susan has experience on many customer experience engagements leading to a strong understanding of what impacts the customer experience and how clients can best use their resources to drive positive experiences for their customers. Susan drives value with research and analysis and provides strategic options for clients based on best practices.