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A proven leader, Joe has over three decades of experience helping clients achieve CX excellence in the Contact Center. He prioritizes building positive, long-lasting relationships fostered on trust and confidence while providing actionable insights into product readiness, Contact Center management, operations management, business development, client retention, and strategic account support.
Prior to joining Northridge, Joe worked as a leader for Sage in the UK, delivering OmniChannel, WFM, telephony, and CCaaS best practices to global Contact Centers. His background in the computer software, technology, and FinTech industries grants him a unique perspective into the power of data and technology to transform the customer experience.