About Us

Our Team

Innovators | Problem-Solvers | Big Data Analysts

Leadership Team

With deep industry expertise and decades of experience in the sectors we serve, our team works directly with clients to deliver unparalleled business results. We’ve built our organization around highly experienced professionals with proven track records of success.

Therese Fauerbach
Chief Executive Officer & Board Chair
Lisa Butler
Shannon Neumayer
Shannon Neumayer
Vice President of Finance
Petra Seals
Managing Principal
Molly Clark
Managing Director
Ami Zumkhawala-Cook
Ami Zumkhawala-Cook
Managing Director
Jeremy Ahto
Managing Principal, Marketing

Executive Advisors 

Joni Arison Headshot
Joni Arison​
Executive Advisor, Contact Center Operations & Customer Experience (CX)
Stephen Sobolevitch Headshot
Stephen Sobolevitch​
Executive Advisor, Telecom Operations & CX
Marriann Cole
Executive Advisor, Operational Excellence
Daren Moore
Executive Advisor, Board Secretary

Meet Our Experts

Sue Antkowiak
Director, Program Management & Compliance
Cathy McDonald headshot copy
Cathy McDonnell
Executive Administrator
Diane Fiore
Senior Director, Government Solutions
Nathan Hart
Senior Consultant
Amanda Turner
Amanda Turner
Project Lead
Cole Harrison
Cole Harrison
Senior Consultant
Kelsey Williams
Kelsey Williams
Senior Consultant
Jessica Hoffman
Jessica Hoffman
Senior Project Lead
Joe Ward Headshot
Tressa Kett
Senior Consultant
Michelle Carvano
Michelle Carvano
Quality Solutions & Customer Analytics Manager
shereen barnes, IT specialist
Shereen Barnes
IT Specialist
mary guccione
Mary Guccione
Marketing Manager
Joe Ward Headshot
Steve Sizemore
Work Force Management SME
Joe Ward Headshot
Joe Ward
Executive Consultant

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

Let’s start a conversation

Get unique business management insights delivered straight to your inbox.
Get notifications for new podcast episodes, industry updates and tips on how to stay ahead of the curve.