Return on Investment

Delivering Practical Solutions and Clear, Actionable Plans that Improve Productivity and Profitability

Leveraging a foundation in operations, customer service, and financial management for large global enterprises, our team has helped many Fortune 50 and mid-market companies transform their organizations, drive additional revenues, reduce costs and dramatically improve the customer experience.

Proven Solutions. Real Results.

Customer Experience

Challenge: High Costs

Objective: Transform customer contact center: people, process, technology

Result: $70 Million in cost avoidance and improved customer experience

Industry: Healthcare

Contact Center Management

Challenge: Transform Sales Call Center

Objective: High-performance culture, customer-centric workflow, and KPIs

Result: 300% sales growth with the same headcount in 1 year

Industry: Financial Services

Quality Monitoring

Challenge: Financial Exposure

Objective: Regulatory compliance and customer satisfaction

Result: Reduced non-compliant customer calls by 70% in 3 months; Identified 200 compliance failures

Industry: Travel Services

Operational Excellence

Challenge: Administrative Dept. Dissatisfaction & High Costs

Objective: Reduce manual work, processing steps and time

Result: Reduction in manual steps (34-49%) and reduction in handoffs (40-57%)

Industry: Higher Education

Telecom & Technology

Challenge: Leveraging Data Analytics

Objective: Evaluation of new technology infrastructure

Result: $100M NPV savings: Optimal design based on multiple disparate input sources and variety of timing assumptions

Industry: Communications Services

Northridge Delivered

“They told me what they thought they could find in the way of savings and they found it. They have good analytical capabilities, but the key was the industry knowledge they bring to the table. Trust is huge. They’ll deliver as promised.”