Leveraging a foundation in operations, customer service, and financial management for large global enterprises, our team has helped many Fortune 50 and mid-market companies transform their organizations, drive additional revenues, reduce costs and dramatically improve the customer experience.
Proven Solutions. Real Results.
Customer Experience
Challenge: High Costs
Objective: Transform customer contact center: people, process, technology
Result: $70 Million in cost avoidance and improved customer experience
Industry: Healthcare
Contact Center Management
Challenge: Transform Sales Call Center
Objective: High-performance culture, customer-centric workflow, and KPIs
Result: 300% sales growth with the same headcount in 1 year
Industry: Financial Services
Quality Monitoring
Challenge: Financial Exposure
Objective: Regulatory compliance and customer satisfaction
Result: Reduced non-compliant customer calls by 70% in 3 months; Identified 200 compliance failures
Industry: Travel Services
Operational Excellence
Challenge: Administrative Dept. Dissatisfaction & High Costs
Objective: Reduce manual work, processing steps and time
Result: Reduction in manual steps (34-49%) and reduction in handoffs (40-57%)
Industry: Higher Education
Telecom & Technology
Challenge: Leveraging Data Analytics
Objective: Evaluation of new technology infrastructure
Result: $100M NPV savings: Optimal design based on multiple disparate input sources and variety of timing assumptions
Industry: Communications Services
Northridge Delivered
“They told me what they thought they could find in the way of savings and they found it. They have good analytical capabilities, but the key was the industry knowledge they bring to the table. Trust is huge. They’ll deliver as promised.”
Divisional SVP, Large Healthcare Firm
Years of Service
Employees & Consultants
Client Projects Across Industries
%
Of Clients Would Recommend Northridge
Explore our industry practice areas to learn more about the services we provide and to discover the bottom-line benefits we can deliver to your business.
Talk To Us About Your Organization
With experience across nearly every industry, non-profit, and governmental agency, we have the team to help you achieve your goals.
