White Papers / Customer Experience Consulting
SOCAP Social Media Summit
61% of consumers have to interact with a company on more than one channel to resolve a customer service issue.
Companies must get better at anticipating and effectively addressing the customers’ needs on their channel of choice.
A Tailored Approach For Every Consulting Service
At The Northridge Group, we offer solutions to your most complex business challenges. With a robust suite of consulting services, we can help you in any or all of the following areas: