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Maximize Your Business By Minimizing Clicks For Customers

BY: Pam Plyler and Jessica White

The Northridge Group’s Pam Plyler and Jessica White discuss how to go digital by elevating your online strategy and capitalizing on an effective e-commerce and service experience.

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How easy is it for your customers to get their issues handled efficiently? The Northridge Group’s 2020 State of Customer Service Experience report found that customers find it difficult to contact a brand and are frustrated by negative customer service experiences....

Impact of COVID-19 [Infographic]

The COVID-19 pandemic has intensified the need for companies to make customer experience as effortless as possible. Northridge’s annual State of Customer Service Experience 2020 report indicates that online shopping and digital tools are becoming the “new normal” and...

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A TAILORED APPROACH FOR THESE UNCERTAIN TIMES

During the COVID-19 crisis, The Northridge Group is here to support and serve our clients. If you are struggling with the increased challenges of meeting your customer service needs or enabling your workforce to work from home, we are here to help.

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