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Case Studies / Business Transformation

Business Process Initiative Creates Forecasting Models and Integrates Data Sources for $1B OpEx Cost Stream

Telecom Industry


  • Client’s operating expense budget driven extensively by headcount, yet current forecasting methodology provided insufficient insight to future headcount requirements.

  • Multiple data sources existed without the capabilities to connect information in a meaningful manner.

  • Client required greater insight into their true cost drivers in order to drive meaningful cost out of the business.


  • Northridge collaborated with client to define work drivers by organization, work center and function, creating forecasting models for future headcount requirements.

  • Data sources for work volumes, current headcount and current costs were integrated to create fact-based work time factors.

  • The resulting data transparency also created visibility to additional opportunities for cost takeout, which will enable millions in OPEX savings.

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