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Case Studies / Business Process Optimization

Business Process Improvement Drives 30% Cycle Time Reduction

Telecom Industry

Scope

  • Client was plagued with new product rollout issues, causing poor customer experience with installation intervals and resulting in slower-than-planned revenue recognition.
  • Operational silos prevented accurate diagnosis of problem and therefore ineffective remedies.

Results

  • Northridge delivered an end-to-end process review with a specific, actionable roadmap for process changes.
  • Process recommendations and roadmap resulted in 30% cycle time improvements, which increased customer satisfaction and revenue recognition.

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