Industries

Healthcare

High-Value Healthcare Consulting Services for Payers & Providers

The Northridge Difference

The Northridge Group equips our best-in-class clinical and healthcare experts with industry-leading analytics tools to drive efficiencies, reduce waste and improve the healthcare experience. Through data analytics, process optimization and clinical expertise, we help our healthcare clients navigate critical pain points so that they can get back to serving the interests of their patients and members.

Our Experts

Schedule a call with one of our healthcare experts

Want to learn more about how Northridge can help improve your healthcare organization’s operations? Schedule a free consultation with one of our healthcare experts.


Who We Serve

Whether you’re a healthcare payer looking to improve operational performance or a healthcare provider seeking innovations to help transform your organization, Northridge has the solution to meet your needs.

Our Approach

Collaboration Meets Expertise

By combining process expertise, customer and data insights, and clinical and healthcare acumen, our clients receive best-in-class solutions to solve today’s most challenging healthcare operational issues leading to transformational results within their organization.

Healthcare Experience Coupled With Clinical Expertise & Clinical Informatics

We pair clinical informatics experts and healthcare and clinical leaders with our core consulting team to deliver robust and highly tailored solutions to help our healthcare clients tackle their toughest issues.

Customer Experience

We apply Northridge’s proven methodology and competencies to solve your healthcare payer and provider issues with a collaborative approach to solutioning that improves the member and provider experience.

 

Data Analysis & Insights

We leverage our clinical expertise to maximize our advanced data analytics capabilities, yielding clinical and healthcare insights that will help you make more informed decisions and optimize your health enterprise’s operations.

Process Expertise

We have deep experience with a variety of process methodologies and specialize in optimizing business processes to help you solve your toughest healthcare problems. Member satisfaction often stems from upstream process issues.

Northridge Success

Customer Service Transformation Drives $70M+ in Operating Savings and Improved CX

A leading healthcare company partnered with Northridge to transform their cost structure through targeted process re-engineering, improved resource utilization and more effective use of technology.

Read the Success Story

Northridge Perspectives

Artificial Intelligence in Healthcare: Knowing AI Ethics

Artificial Intelligence in Healthcare: Knowing AI Ethics

The healthcare industry stands on the precipice of change, facing a series of interconnected challenges that strain the entire healthcare system. These existential pressures include: Rising rates of chronic/co-morbid conditions Resource constraints including clinical...

How to Manage Multiple Evolving Channels

How to Manage Multiple Evolving Channels

This article was originally published on Contact Center Pipeline and can be viewed here. Effective technology application, agent recruitment and training are critical to help customers conduct complex interactions. In recent years there has been an uptick in the...

Our Services

A Tailored Consulting Approach for Every Service

At The Northridge Group, we offer solutions to your most complex business challenges. With a robust suite of management consulting services, we can help you in any or all of the following areas:

 

Contact Center

Quality Monitoring

Data & Analytics

Enterprise Technology

Business Process Optimization

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

Let’s start a conversation

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