Insights

Healthcare Success Stories

Learn How Northridge Can Help You Achieve Measurable Improvements in Your Organization

Connect with a Healthcare Expert

The Northridge Group has been helping clients like you succeed for over 20 years.

Check out our healthcare success stories for an in-depth look at our services and approach.

Practical Blockchain Use Cases in Healthcare and Telecom
Practical Blockchain Use Cases in Healthcare and Telecom
Frontline Agent Training, Vendor Management, Business Process Improvements and Interactive Dashboarding Drive Improved CX
Frontline Agent Training, Vendor Management, Business Process Improvements and Interactive Dashboarding Drive Improved CX
Large Healthcare Insurance Agency Identifies Nearly $1M in Savings with IVR Redesign
Large Healthcare Insurance Agency Identifies Nearly $1M in Savings with IVR Redesign
Knowledge Management Assessment Leads to Annual Savings of $1.8M for Healthcare Business
Knowledge Management Assessment Leads to Annual Savings of $1.8M for Healthcare Business
Northridge Assists Healthcare Enterprise in Call Recording Platform Transition and Implementation
Northridge Assists Healthcare Enterprise in Call Recording Platform Transition and Implementation
The Northridge Group and Presidio Improve Patient Experience with a Contact Center Process Redesign
The Northridge Group and Presidio Improve Patient Experience with a Contact Center Process Redesign
Health Insurance Company to Improve Workforce Recruiting, Associate Retention and Business Performance
Health Insurance Company to Improve Workforce Recruiting, Associate Retention and Business Performance
Health Insurance Company Develops 3-Year Workforce and Real Estate Plan
Health Insurance Company Develops 3-Year Workforce and Real Estate Plan
Business Process Assessment and Roadmap Provides Large Enterprise a Strategy for Achieving Corporate Goals
Business Process Assessment and Roadmap Provides Large Enterprise a Strategy for Achieving Corporate Goals
Customer Service Restructuring Results in $7M in Annualized Savings
Customer Service Restructuring Results in $7M in Annualized Savings
Northridge Coaching Program Improves Quality Acceptance Rate
Northridge Coaching Program Improves Quality Acceptance Rate
Driving a Differentiated Customer Experience for Healthcare Organization
Driving a Differentiated Customer Experience for Healthcare Organization
Call Center Cost Reduction Opportunities Identify $52M+ in Savings
Call Center Cost Reduction Opportunities Identify $52M+ in Savings
Workforce Management Drives Improved Service and Cost Savings
Workforce Management Drives Improved Service and Cost Savings
Business Process Improvement Drives Increase in Resource Efficiencies
Business Process Improvement Drives Increase in Resource Efficiencies
Customer Service Transformation Drives $70M+ in Operating Savings
Customer Service Transformation Drives $70M+ in Operating Savings
Improve CX and Insights through Social Customer Service Program
Improve CX and Insights through Social Customer Service Program
Roadmap for High-Impact, Transformational Changes in Healthcare Org
Roadmap for High-Impact, Transformational Changes in Healthcare Org
How Northridge Designed a Differentiated Customer Experience
How Northridge Designed a Differentiated Customer Experience
Fortune 50 Enterprise Embarks on Cost Transformation Journey
Fortune 50 Enterprise Embarks on Cost Transformation Journey
Telecom and Optimization Audit Yields Annual Savings of $1.4M
Telecom and Optimization Audit Yields Annual Savings of $1.4M
Optimization of Voice Response Menu Drives Improved CX
Optimization of Voice Response Menu Drives Improved CX

Our Services

A Tailored Consulting Approach for Every Service

At The Northridge Group, we offer solutions to your most complex business challenges. With a robust suite of management consulting services, we can help you in any or all of the following areas:

 

Contact Center

Quality Monitoring

Data & Analytics

Enterprise Technology

Business Process Optimization

Let’s Talk About Your Organization

With experience across nearly every industry, non-profit and governmental agency, we have the team to help you grow.

Let’s start a conversation

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