Podcast: The State of Customer Service Experience 2018 Report

operations made better podcast

In today’s marketplace, companies must compete for customer relationships. Those relationships are often influenced by the experiences customers have when they interact with companies. As customer service expectations rise, businesses must ensure they are consistently delivering a personalized, genuine and seamless experience to reduce customer effort and increase brand loyalty. Join Pam Plyler, the Executive Practice Lead for the Customer Experience Team at The Northridge Group and her client, Pat Quenan of Alight, as they discuss business insights from Northridge’s 2018 State of Customer Service Experience report and offer suggestions on how to make customer experience a differentiator for your business. If you are looking for ways to improve your business’ Customer Experience, this podcast is for you.

To download the customer experience report discussed in this podcast, fill out the form below.



About the Author

The Northridge Group

The Northridge Group is a management consulting firm specializing in Customer Experience solutions, Quality Monitoring services and Business Transformation initiatives, utilizing advanced data analytics and business process redesign to deliver results. Northridge provides professional services for the Fortune 200 in healthcare, telecom, financial services, travel, and transportation, as well as key government agencies.

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