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The Northridge Group Thought Leadership Blog

The Speed of Sales in a Digital World

The Speed of Sales in a Digital World

Much has been written about digital transformation and its impacts - both on our personal lives and from a business perspective. The digital transformation has changed how we communicate, how we shop, how we manage our homes, how we get answers to our questions, how...

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Methods for Compliance Monitoring

Methods for Compliance Monitoring

Customer experience in an omni-channel environment allows consumers to reach out for help on any channel of their choice and for customer service agents to respond to those channels faster than ever before. While speed and convenience are of high importance to a...

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How To Spark Innovation In The Workplace

How To Spark Innovation In The Workplace

How To Spark Innovation In The Workplace: Part 3 of an Innovation Series As creatures of habit, we tend to rely on what we know. We do what we’re used to and we do it the way we’re used to doing it. While this isn’t necessarily a problem, it can be a roadblock in the...

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