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Physician abrasion can lead to a variety of unsatisfactory healthcare experiences. Northridge Group’s Mary Kane discusses the 5 ways payers can reduce physician abrasion and improve the customer experience.

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Featured Case study

Customer Service Transformation Drives $70M+ in Operating Savings and Improved CX

A leading healthcare company partnered with Northridge to transform their cost structure through targeted process re-engineering, improved resource utilization and more effective use of technology

Read more about the results of our analysis.

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