Reading time: 1 Minute

Physician abrasion can lead to a variety of unsatisfactory healthcare experiences. Northridge Group’s Mary Kane discusses the 5 ways payers can reduce physician abrasion and improve the customer experience.

Read highlights in the infographic below:

Featured Case study

Customer Service Transformation Drives $70M+ in Operating Savings and Improved CX

A leading healthcare company partnered with Northridge to transform their cost structure through targeted process re-engineering, improved resource utilization and more effective use of technology

Read more about the results of our analysis.

Access the Case Study

Get unique business management insights delivered straight to your inbox.
Get notifications for new podcast episodes, industry updates and tips on how to stay ahead of the curve.