How Contact Center Quality Monitoring Benefits the Healthcare Industry by Ami Zumkhawala-Cook | Contact Center Management, Customer Experience, Healthcare, Quality Monitoring
Supporting Contact Center Associates to Reduce Burnout and Impact Patient and Member Experience by Ami Zumkhawala-Cook | Coaching and Training, Contact Center Management, Customer Experience, Healthcare, Workforce Management
Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers by Nathan Hart, Ami Zumkhawala-Cook | Advanced Analytics, Big Data, Customer Experience, Healthcare
Harnessing the Power of Data to Improve First Contact Resolution by Molly Clark | Advanced Analytics, Big Data, Customer Experience, Telecom and Technology Management
Improving Customer Experience by Empowering A Compassionate Workforce by Vickie Schutze | Contact Center Management, Customer Experience
Best Practices of Great Coaches by Vickie Schutze | Coaching and Training, Contact Center Management, Customer Experience, Leadership