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Category: Customer Experience

How Contact Center Quality Monitoring Benefits the Healthcare Industry

How Contact Center Quality Monitoring Benefits the Healthcare Industry

by Ami Zumkhawala-Cook | Contact Center Management, Customer Experience, Healthcare, Quality Monitoring

Supporting Contact Center Associates to Reduce Burnout and Impact Patient and Member Experience

Supporting Contact Center Associates to Reduce Burnout and Impact Patient and Member Experience

by Ami Zumkhawala-Cook | Coaching and Training, Contact Center Management, Customer Experience, Healthcare, Workforce Management

Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers

Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers

by Nathan Hart, Ami Zumkhawala-Cook | Advanced Analytics, Big Data, Customer Experience, Healthcare

Harnessing the Power of Data to Improve First Contact Resolution

Harnessing the Power of Data to Improve First Contact Resolution

by Molly Clark | Advanced Analytics, Big Data, Customer Experience, Telecom and Technology Management

Improving Customer Experience by Empowering A Compassionate Workforce

Improving Customer Experience by Empowering A Compassionate Workforce

by Vickie Schutze | Contact Center Management, Customer Experience

Best Practices of Great Coaches

Best Practices of Great Coaches

by Vickie Schutze | Coaching and Training, Contact Center Management, Customer Experience, Leadership

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