How to Manage Multiple Evolving Channels by Mary Kane MS, RN-BC | Contact Center Management, Healthcare
Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers by Mary Kane MS, RN-BC, Nathan Hart | Advanced Analytics, Big Data, Customer Experience, Healthcare
Leveraging Data Analytics to Improve Patient Experience and Increase Medicare Advantage Plan Star Ratings by Mary Kane MS, RN-BC | Healthcare
The Contact Center’s Role in Improving the Experience of Healthcare Providers and Members by Mary Kane MS, RN-BC | Healthcare