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Author: Mary Kane MS, RN-BC

How to Manage Multiple Evolving Channels

How to Manage Multiple Evolving Channels

by Mary Kane MS, RN-BC | Contact Center Management, Healthcare

Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers

Using Data Analytics to Improve First Contact Resolution in Healthcare Contact Centers

by Mary Kane MS, RN-BC, Nathan Hart | Advanced Analytics, Big Data, Customer Experience, Healthcare

Leveraging Data Analytics to Improve Patient Experience and Increase Medicare Advantage Plan Star Ratings

Leveraging Data Analytics to Improve Patient Experience and Increase Medicare Advantage Plan Star Ratings

by Mary Kane MS, RN-BC | Healthcare

Leveraging Healthcare Data Analytics for Social Good – Part 1

Leveraging Healthcare Data Analytics for Social Good – Part 1

by Mary Kane MS, RN-BC | Healthcare

The Contact Center’s Role in Improving the Experience of Healthcare Providers and Members

The Contact Center’s Role in Improving the Experience of Healthcare Providers and Members

by Mary Kane MS, RN-BC | Healthcare

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